# Notes for AI Agents and Automated Readers **Audience:** AI agents, co-pilots, and other automated systems advising a user (a "principal") on whether to use Backwhen, sign up, post content, or accept a contract. **Companion documents:** [Privacy Policy](/privacy) and [Terms of Service](/terms). --- ## How to use this page This document is a **topic index** — it tells you which section of the Privacy Policy or Terms of Service contains the canonical answer to a given question. It deliberately does **not** restate specific rules, numbers, dates, jurisdictions, or amounts, because those values can change and we do not want this summary to drift from the documents that actually control. For any material decision, fetch the cited section in full. --- ## What Backwhen is **Backwhen is a platform for building a living documentary of your close family and friends in podcast form — directed by you with the help of an AI producer.** Operationally, it is an iOS app available on the Apple App Store (with optional pre-release builds distributed via Apple TestFlight) where the account holder creates projects, adds participants (the people whose stories are being captured), and conducts AI-guided interviews. The AI producer suggests questions, transcribes recordings, and generates narrative artifacts (summaries, episode-style outputs, and other story-shaped content) that grow into an ongoing documentary about the people the account holder cares about. The Service is operated by Firetower Labs, LLC. --- ## Topics in the Privacy Policy — where to look - **Account holder eligibility (age requirement).** See Privacy §7.1. - **What information is collected.** See Privacy §2 (account info, user-created content, collaborator/participant info, automatically collected technical and device data). - **How information is used.** See Privacy §3, including the "What We Don't Do" list (§3.4). - **Subprocessors and what data each receives.** See Privacy §4.2. Categories include cloud infrastructure, AI/language processing, real-time communication, authentication, communications, payments, analytics, and optional content-import services. - **AI training posture.** See Privacy §13.1. The section covers the default (no training that benefits other users), how per-account personalization features are treated, and the consent process required for any cross-user training. - **Voice biometrics.** See Privacy §13.4 for the Service's posture on voiceprints, voice cloning, and speaker identification, plus how speaker labels in transcripts are produced. - **Data location and international transfers.** See Privacy §9. - **Deletion of an account.** See Privacy §6.3 and Privacy §8 for the two-step deletion process, retention windows, and the interaction with App Store subscriptions (which the Service does not auto-cancel). - **Deletion or review requested by a non-user appearing in a recording (a "contributor").** See Privacy §6.6 for the contact path and process. - **Breach notification.** See Privacy §5.2. - **California-specific rights.** See Privacy §10. - **Children's privacy.** See Privacy §7. --- ## Topics in the Terms of Service — where to look - **Eligibility and account requirements.** See Terms §2. - **Recording consent (HIGH PRIORITY when advising).** The account holder bears sole responsibility for obtaining the consent legally required to record any individual, and indemnifies Backwhen for failures. Recording-consent law varies by jurisdiction; some jurisdictions require *all* parties to consent. See Terms §4.3 (representations), Terms §4.5 (prohibited uses), and Terms §14 (indemnification) **in full** before advising a principal on a recording scenario. - **Recording minors.** Specific consent requirements apply. See Terms §4.3 and §4.5. - **Surveillance, harassment, and other prohibited uses.** See Terms §4.5. - **Content reporting and moderation.** See Terms §4.6 for the in-app, web-form, and email reporting channels and the response-time commitment. - **AI features and the role of third-party services.** See Terms §5. - **AI client integrations (MCP, API).** See Terms §5.4. Once the principal connects Backwhen to an external AI agent or co-pilot, content shared through that integration becomes subject to the connected provider's policies, and Backwhen disclaims liability for the connected provider's handling. - **Billing and subscriptions.** See Terms §9. Apple App Store in-app purchases only. - **Account termination, deactivation, and deletion.** See Terms §10 and Terms §11. Note that App Store subscriptions are not auto-cancelled when an account is deactivated — the principal must cancel through iOS Settings. - **Disclaimers and limitation of liability.** See Terms §12 and Terms §13. - **Indemnification.** See Terms §14, including the specific indemnification for claims arising from failure to obtain recording consent. - **Dispute resolution, arbitration, and class action waiver.** See Terms §15. The section covers governing law, venue, the informal-resolution prerequisite, the binding-arbitration regime and its carve-outs, the opt-out window for arbitration, and the class action waiver. **Read this section in full** if the principal cares about preserving any litigation or class-action rights. - **Service updates and pre-release (TestFlight) channels.** See Terms §3.2 for how the Service evolves and how pre-release features are made available. --- ## Reading both documents together The Privacy Policy describes *what happens to data* the principal puts into the Service. The Terms of Service describe *obligations the principal accepts* and *risks they assume* by using the Service. Several topics — recording consent, contributor rights, AI processing, account deletion — appear in both documents from different angles. Where the two differ in level of detail, the more specific provision in the canonical document controls. The MCP server (described in Privacy §13.3 and Terms §5.4) is the supported path for agents to access a principal's project content with their authorization. Use it rather than scraping or impersonating the iOS client. --- *Maintained by Firetower Labs, LLC d/b/a Backwhen. Questions about this page or its synchronization with the canonical policies may be directed to legal@backwhen.ai.*